Copilot can now make case summaries within the "inquire a question" facet pane. Buyer service Associates (service representatives or Reps) can view case summaries without shedding context of what they're engaged on, and accelerate case ramp-ups, transfers, and wrap-ups. Associates may also use Copilot to acquire information regarding case facts. https://dantefdxvv.blogaritma.com/34062788/about-hbr-case-solution