Hé Mohammed, First of all we are very sorry to hear embout your order, we will check it to help you as best as réalisable, please write habitudes an email to communiqué@doctorsim.com with the order number, and the number including the prefix to which you made the top up please. https://griffinapesg.wannawiki.com/303798/5_techniques_simples_de_acheter_des_game_cards_prépayées